This Privacy Policy explains how pggame collects, processes, stores, and protects the personal information of Filipino players on our PAGCOR-regulated online gaming platform.
Privacy queries:
[email protected]
Summary: pggame is committed to protecting your personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. This Privacy Policy describes what personal information we collect from you when you use pggame, why we collect it, how we use and protect it, and what your rights are as a data subject. By registering a pggame account or using our platform, you acknowledge that you have read and understood this policy.
This Privacy Policy applies to all personal information collected, used, stored, or otherwise processed by pggame ("we," "us," "our") in connection with the operation of the pggame online gaming platform accessible at pggame.vu (the "Platform"). It covers all registered users, visitors, and any individuals whose personal data pggame handles in the course of its business.
pggame operates as a Personal Information Controller (PIC) under the Philippine Data Privacy Act of 2012. We are responsible for ensuring that all personal data in our possession or control is handled in accordance with the standards set by the National Privacy Commission (NPC) of the Philippines.
This policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, all of which together govern your relationship with pggame. In the event of any conflict between this Privacy Policy and another document, this Privacy Policy shall govern with respect to personal data handling matters.
pggame collects only the personal data that is necessary for the purposes described in this policy. The categories of personal data we collect are as follows:
pggame collects personal data through the following means:
pggame processes your personal data for the following specific, legitimate purposes. We do not use your data for purposes that are incompatible with those listed below.
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity, contact, technical data |
| Identity verification (KYC) and age verification (21+) | Identity, KYC documents, financial data |
| Processing deposits, withdrawals, and transactions | Financial, identity, contact data |
| Providing and improving gaming services | Gaming activity, technical data |
| Fraud detection, AML compliance, and security monitoring | All categories as necessary |
| Responsible gaming monitoring and tool administration | Gaming activity, identity, communications data |
| Customer support and dispute resolution | Identity, communications, gaming activity data |
| Marketing and promotional communications (with consent) | Identity, contact, gaming activity data |
| Regulatory reporting and compliance with PAGCOR requirements | Identity, financial, gaming activity data |
| Platform analytics and performance optimisation | Technical, gaming activity data (aggregated) |
Under the Philippine Data Privacy Act of 2012, pggame relies on the following legal bases to process your personal data:
pggame does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the following circumstances and only to the extent necessary:
We engage third-party service providers who process personal data on our behalf under binding data processing agreements. These include identity verification providers, payment processors (GCash, Maya, BPI, BDO, UnionBank, Coins.ph, 7-Eleven), game software suppliers, cloud infrastructure providers, customer support platform providers, and fraud prevention partners.
We may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, courts, or other government bodies where required or authorised by Philippine law. Such disclosures are made only to the extent legally required and, where permitted, with notice to you.
In the event of a merger, acquisition, or sale of all or substantially all of pggame's assets, your personal data may be transferred to the acquiring entity, provided that entity agrees to honour this Privacy Policy or a substantially equivalent policy.
No Third-Party Marketing: pggame does not share your personal data with unaffiliated third parties for their own marketing or advertising purposes. Any marketing communications you receive from pggame are sent directly by pggame and are subject to your consent preferences as managed in your account settings.
Some of pggame's service providers and game suppliers are located outside the Philippines. Where personal data is transferred internationally, pggame takes steps to ensure adequate protection in accordance with the requirements of the Philippine Data Privacy Act. These steps may include entering into data transfer agreements, standard contractual clauses, or relying on the recipient country's adequacy determination.
pggame does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate safeguards. Where transfers are made, they are limited to data that is necessary for the specific processing purpose.
pggame retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that renders it non-recoverable and unidentifiable.
pggame uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use are as follows:
These cookies are essential for the Platform to function and cannot be disabled. They include session authentication cookies, security tokens, and cookies that maintain your login state. No consent is required for these cookies as they are necessary for the service you have requested.
These cookies collect aggregated, anonymised information about how players use the Platform — for example, which game categories are visited most frequently or where players encounter errors. This helps pggame improve platform performance. These cookies do not identify individual users.
These cookies remember your preferences — such as language settings, preferred game lobby view, and responsible gaming display options — to provide a more personalised experience.
You may manage or disable non-essential cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled without preventing you from using the service.
pggame implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:
Your role in security: While pggame takes extensive measures to protect your data, the security of your account also depends on you keeping your login credentials confidential. Never share your pggame password with anyone. If you suspect your account has been compromised, contact us immediately at [email protected].
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pggame. To exercise any of these rights, please contact us at [email protected] with your full name, registered email address, and a clear description of your request.
You have the right to be informed of what personal data pggame collects, how it is used, with whom it is shared, and how long it is retained — which is the primary purpose of this Privacy Policy.
You may request a copy of the personal data we hold about you and information about how it is being processed. We will respond to verified access requests within thirty (30) calendar days.
If you believe any personal data we hold about you is inaccurate, incomplete, or outdated, you may request that we correct or update it. Some corrections may require submission of supporting documentation.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. This right is subject to our legal retention obligations under PAGCOR and AML regulations.
You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your individual circumstances justify it.
Where processing is based on your consent or on a contract, and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
If you believe pggame has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The pggame platform is strictly intended for individuals aged 21 years and above in compliance with PAGCOR regulations. pggame does not knowingly collect personal data from persons under the age of 21.
If pggame discovers or is notified that personal data has been collected from a person under 21, we will take immediate steps to verify the user's age, suspend the account pending verification, and permanently delete the data of any confirmed minor from our systems. Any funds deposited by a confirmed minor will be refunded in accordance with our Terms & Conditions and applicable PAGCOR guidelines.
If you are a parent or guardian and believe your child under 21 has registered on pggame, please contact us immediately at [email protected].
With your consent, pggame may send you marketing communications about promotions, new games, bonuses, and special events available on the Platform. These communications may be sent via email, SMS, or push notifications to your registered mobile number or device.
You may withdraw your consent to receive marketing communications at any time by:
Withdrawal of consent for marketing communications will not affect the lawfulness of processing that occurred before your withdrawal, and will not prevent pggame from sending you transactional communications that are necessary for the operation of your account (such as deposit confirmations, withdrawal notifications, or security alerts).
pggame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the services we provide. The effective date at the top of this document will be updated whenever material changes are made.
Where changes are material, pggame will provide advance notice by posting a prominent notice on the Platform homepage or by sending an email to your registered address. Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree to the revised policy, you should cease using the Platform and may request closure of your account.
We encourage you to review this Privacy Policy periodically to stay informed about how pggame protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by pggame, please contact our Data Protection and Privacy team through the following:
pggame aims to acknowledge all privacy-related enquiries within forty-eight (48) hours and to respond substantively within thirty (30) calendar days. For complex requests, we may require an extension of up to an additional thirty (30) days, of which we will notify you in advance.
National Privacy Commission: If you are not satisfied with pggame's response to a privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. pggame is registered as a Personal Information Controller with the NPC and cooperates fully with all regulatory enquiries and investigations.
These are the practical protections behind pggame's Privacy Policy — not just words on a page, but real commitments to every Filipino player on the platform.
Every piece of data you send to pggame — from your registration details to your deposit transactions — is encrypted in transit using TLS and stored at rest using AES-256. Your KYC documents and financial records are never stored in plain text.
pggame is registered as a Personal Information Controller with the National Privacy Commission of the Philippines. All data handling practices conform to Republic Act No. 10173 and its Implementing Rules and Regulations.
pggame does not sell, rent, or trade your personal data to third parties for commercial gain. Data shared with payment processors and game providers is limited strictly to what those partners need to deliver their service to you.
Marketing consent is opt-in and can be withdrawn at any time from your account settings. Deposit limits, session alerts, and self-exclusion settings are all player-controlled — giving you real agency over both your data and your gaming behaviour.
pggame does not hold your data indefinitely. Retention schedules are aligned with PAGCOR and AML regulatory requirements — typically five years for KYC and financial records — after which data is securely deleted or anonymised.
Filipino players on pggame have the right to access, correct, port, and request deletion of their personal data. Submit a request by email and pggame's privacy team will respond within 30 calendar days — no runaround, no fine print.
Now that you understand how pggame handles your personal data, you can play with confidence. Log in to access JILI slots, live casino games, sports betting, bingo, and more — all on a PAGCOR-regulated platform built for Filipino players aged 21 and above.
PAGCOR regulated · 21+ only · Philippines only · Data protected under RA 10173